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Terms & Conditions

Last updated: 2026-09-30

In plain language

  • Kedaipal is a tool that helps retailers take WhatsApp orders — it's provided “as is”.
  • You're responsible for what you sell, your prices, and treating your customers fairly and lawfully.
  • Orders and payments are between you and your shoppers; Kedaipal is not a party to the sale.
  • Your plan includes Kedaipal Credits — 1 credit covers 1 order. Credits aren't money and can't be cashed out, and your storefront never pauses when they run out.
  • You control your shoppers' data; we process it for you, keep it secure, and tell you promptly if it's ever breached.
  • Your use is also governed by our Privacy Policy and Acceptable Use Policy.
  • We can suspend accounts that break these terms; these terms are governed by Malaysian law.

These Terms & Conditions ("Terms") govern your access to and use of Kedaipal ("Kedaipal", "we", "our", or "us"), including our retailer dashboard, hosted storefronts, and WhatsApp ordering flow (collectively, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Service Availability

The Service is offered "as is" and may change, become unavailable, or be discontinued at any time without notice. Features, pricing, and functionality are subject to change. No service level agreement applies.

2. Accounts

Retailers must create an account to use the dashboard. You are responsible for keeping your credentials secure and for all activity that occurs under your account. You must provide accurate information and promptly update it when it changes.

3. Retailer Responsibilities

  • Provide accurate product descriptions, pricing, inventory, and fulfillment information.
  • Only sell goods and services that are lawful in the retailer's jurisdiction and the jurisdictions of its customers.
  • Respond to shopper orders and inquiries in a timely manner.
  • Comply with all applicable laws, including consumer protection, tax, and WhatsApp Business policies.
  • Handle shopper personal data in accordance with applicable privacy laws.

4. Shoppers and Orders

Kedaipal provides tools that help retailers list products and receive orders via WhatsApp. Kedaipal is not a party to the transaction between retailers and shoppers. Orders, payments, fulfillment, returns, and any related disputes are solely between the retailer and the shopper.

5. Kedaipal Credits

Your plan includes Kedaipal Credits each month, and you can buy more. This section explains what credits are and how they work.

  • What a credit is. A credit is a prepaid unit of the Service. One credit covers one order taken through your store, on any channel. If we introduce other services priced in credits, we will publish their price in credits before you can use them.
  • Credits are not money. Credits are not money, e-money or stored value. They cannot be exchanged or redeemed for cash, and they are not refunded, except where Kedaipal decides, at its discretion, to adjust your account in credits.
  • They stay with your account. Credits belong to the store account they were granted to or bought for. They cannot be transferred, sold or moved to another account.
  • Only for Kedaipal's own services. Credits can only be used for services Kedaipal itself provides and bills — never to pay for a third party's service, such as courier or rider fees, payment gateway fees, or messaging charges billed by another provider.
  • Plan credits. Your plan's credits are granted each month and reset at the start of each calendar month (Malaysia time); unused plan credits do not roll over. On an annual plan, credits are still granted monthly, never all at once, at the number in force when you paid, for the year you paid for.
  • Purchased credits. Credits you buy expire 12 months after purchase, and the expiry date is shown when you buy them. Your plan credits are used first; purchased credits after them, those closest to expiry first.
  • When a credit is used, and when it comes back. A credit is used when an order is created. It comes back only when the order never got going: a booking request that expires unanswered, an unpaid claim-link order that passes its payment deadline, an order the buyer withdraws, or a new order you cancel before accepting it (up to 10 such cancellations a month). An order you have accepted keeps its credit, even if it is later cancelled or refunded.
  • Your balance can go below zero. We never refuse an order because of your balance, so it may fall below zero. A negative balance is settled from the next credits your account receives — your next monthly credits or your next purchased credits, whichever comes first.
  • Your storefront never pauses. Kedaipal never rejects or blocks a buyer's order because of your credit balance.
  • What pauses at zero. While your balance is at or below zero, we may restrict your account: you may be unable to add or edit products, or to handle orders — accepting them, changing their status, marking them paid, booking deliveries, and sending invoices and receipts. Viewing orders, cancelling and refunding them, topping up and upgrading your plan are never restricted. The restriction lifts as soon as your balance is above zero.
  • Buying credits. Credits are only ever bought by a purchase you make yourself. We never charge your saved payment method for credits, and credits are never bought automatically.
  • Price changes. We may change credit prices — what a pack costs, or how many credits a service uses — with 30 days' notice. Credits you have already bought keep their value in credits.

6. WhatsApp and Third-Party Services

The Service uses the WhatsApp Business Platform provided by Meta and other third-party providers (including Convex, Clerk, and Cloudflare). Your use of the Service is also subject to the terms and policies of those providers. Kedaipal is not responsible for the availability or performance of third-party services.

7. Data Processing

This section covers the personal data about your shoppers — names, phone numbers, addresses, order details and messages — that Kedaipal processes to run your store ("Shopper Data").

  • Who controls it. You are the controller of Shopper Data — the "data user" under Malaysia's Personal Data Protection Act 2010, and the organisation responsible for it under Singapore's Personal Data Protection Act 2012. Kedaipal processes it on your behalf and on your instructions, which are these Terms and the way you set up and use the Service, as your data processor (a "data intermediary" under Singapore law). The few things Kedaipal decides for itself, such as the platform-wide WhatsApp opt-out list, are described in our Privacy Policy.
  • Security. We protect Shopper Data with reasonable security measures against loss, misuse, unauthorised access, disclosure, alteration and destruction — as Malaysia's PDPA Security Principle requires of data processors, which it has applied to directly since 1 June 2025, and as Singapore's PDPA requires of data intermediaries. We keep Shopper Data only as long as we need it to provide the Service to you, or as the law requires.
  • If there is a breach. If we become aware of a data breach affecting Shopper Data, we will notify you without undue delay, with the information we have, so that you can meet your own obligations as its controller — including assessing the breach and notifying the authorities and affected shoppers where the law requires.
  • Who helps us run it. We use sub-processors for cloud hosting and databases, messaging (including the WhatsApp Business Platform and email), payments and delivery. The current list, and what each one receives, is in our Privacy Policy.
  • Where it is kept. Kedaipal is operated by Kedaipal Pte Ltd (UEN 202630712C), a company incorporated in Singapore. Shopper Data is hosted and processed by our cloud providers outside Malaysia, including in the United States. We transfer it only to providers that protect it to a standard comparable to Malaysia's and Singapore's personal data protection laws.

8. Acceptable Use

Kedaipal sends messages through a shared WhatsApp Business Account that we own and manage, so misuse by one retailer can affect every retailer on the platform. Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. In particular, you must not:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Sell illegal, counterfeit, or restricted goods through the Service.
  • Send spam, bulk unsolicited messages, or content that violates WhatsApp Business policies.
  • Attempt to gain unauthorized access to the Service, interfere with its operation, or reverse engineer it.
  • Upload content that infringes intellectual property or privacy rights of others.

9. Intellectual Property

Kedaipal and its licensors retain all rights to the Service, including software, design, and branding. Retailers retain ownership of the product content they upload and grant Kedaipal a limited license to host and display that content as necessary to operate the Service.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KEDAIPAL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEDAIPAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service at our discretion, including for violation of these Terms or the Acceptable Use Policy. Sections that by their nature should survive termination will continue to apply.

13. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Contact

If you have questions about these Terms, contact us at hello@kedaipal.com.